Terms & Conditions

In circumstances beyond our control, we will offer an open ended booking (dates subject to availability) or turn it into a gift voucher.

COVID Cancellations

Your booking would be rescheduled to the next available weekday date for Covid cancellations on presentation of a medical certificate or official communication from relevant government bodies.

All weekend bookings will be rescheduled to a Monday to Thursday date and will exclude any long weekends.

This does not include close or casual contacts.

Off Peak Bookings

Credit card, cash, or direct transfer is required at the time of booking. Bookings will only be confirmed within 24 hours when payment is received.

A full refund will apply less an administration fee of $AU75.00 for cancellations with 14 days notice.

Less than 14 days notice: No refund, unless the Nest is re-let, less an administration fee of $AU75.00.

Covid related cancellations will reappointed to another available date or turned into a voucher.

Peak Bookings

Must be paid for in full 21 days in advance.

Cancellation under 21 days will result in loss of the amount equivalent to the nights not re-let plus an administration fee of $75.

Email cancellations will not be effective until you receive a written confirmation from The Nest (within 24 hours of receiving request to cancel).

In the event of cigarette smoke affecting a room a Cleaning Fee equal to one nights fee will be charged.

By payment for accommodation at The Nest, you agree to be personally liable for costs incurred where your use of property results in damage.

A booking is only effective when a payment is taken.

Mainland Investments P/L trading as The Nest Luxury Stay.